Privacy Policy

Version 1.0 | Effective Date: 15th August 2025

ZaapIn Technologies Pvt. Ltd. (“ZaapIn,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our software-as-a-service (“SaaS”) platform designed for insurance intermediaries, agents, and advisory businesses (“ZaapIn Platform”).

Information We Collect

Account Information: Name, company, email, phone, login credentials, and subscription details.
Customer Data: Information entered or uploaded by users about clients, policies, or claims.
Usage Data: Device, browser, IP address, and interaction details.
Cookies & Analytics: Used for improving experience and service performance.

How We Use Data

To provide and improve ZaapIn services.
To send alerts and notifications.
To deliver support and respond to inquiries.
To comply with applicable laws.

Data Storage & Security

We store data on Google Cloud Platform (GCP) servers in India. Encryption, role-based access, and regular audits safeguard user data.

Data Ownership

You own all data entered into ZaapIn. We act solely as a processor and do not sell or share user data.

Compliance

We align with India’s IT Act, the Digital Personal Data Protection Act (2023), and confidentiality principles consistent with IRDAI guidelines.

Third-Party Services

ZaapIn may integrate with third-party systems (hosting, analytics, communication, or ticketing). These partners follow strict confidentiality and data protection standards.

Your Rights

For general terms governing your use of ZaapIn, please refer to our Terms of Use. Use of testing or non-production environments (such as the ZaapIn Sandbox) is also subject to our Sandbox Disclaimer.

You may request data access, correction, or deletion at any time by emailing support@zaapin.com.